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The quality of the source water is critical when it comes to ionizer performance and protecting the performance of your investment over time. Some ionizer companies will sell you an ionizer without investigating the quality of the source water. Let's face it, ionizers are not cheap; they represent one of the most important investments you will ever make in your health. As the popularity of water ionizers continues to dramatically expand, we have gained valuable knowledge and experience in dealing with water quality variables.

AlkaViva’s Water Quality Assurance Program

To protect your investment, and ensure you get the right pre-treatment at a great price, we offer the AlkaViva Water Quality Assurance Program. This program allows you to purchase the appropriate pre-treatment solution within 30 days of purchasing your ionizer at a discounted price of up to 30% off retail, depending on the product. Our Technical Support team is available to help you make the right choice.

Water quality varies widely throughout North America and in many other countries, and this variation has a significant impact on the performance and longevity of your ionizer. The most important factor affecting your water ionizer is the "hardness" of your water.

Mineral Content


The source of your water affects the quality - aquifers, rivers, reservoirs, run-off, wells, springs and the mineral content - varies widely. It can affect taste, odor, and the way water performs or behaves.

The variability in mineral content is described as "hard" or "soft" waters. Hard water has an unusually high concentration of minerals. Soft water is unusually low in mineral content. Both ends of the hardness spectrum affect ionizer performance.

Problems with Hard and Soft Water


Hard water forms scale which can clog pipes and decrease the life of virtually all appliances in the home, especially those that use hot water. It can ruin water heaters, irons, teapots, and coffee pots.

Very soft water is acidic, and can corrode the metal pipes in which it is carried. As a result the water may contain elevated levels of cadmium, copper, lead and zinc.

Signs of Hard Water


  • Difficult to form lather with soap
  • White mineral deposits on your glassware
  • Soap scum in your bath tub
  • White mineral deposits on your shower head
  • White mineral deposits in your tea pot, iron, or other electrical appliance that uses water

Hardness and Ionizer Performance


An ionizer requires mineral content to operate because minerals conduct electrical charge that produces the alterations found in ionized water. Water that has little or no minerals has no pathway for the electrolysis or "ionization" to occur. Ionizers are designed to perform optimally within a specific range of mineral content in the source water; too many minerals may damage any ionizer, too few you may experience decreased performance. With the right range of conductive minerals your ionizer will easily alter the water and produce expected performance measurements in pH and ORP.

water hardness map


NOTE: The above map is only to be used as an approximation and used to gain a general understanding of the water quality with respect to hardness of a given geographic area. The measurements in any area can be higher or lower, especially if you are on well water.
If in doubt about the hardness of your water please contact AlkaViva Technical Support.

To see if you need pre-treatment and what pre-treatment options there are >>> please click here.

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