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Protect your investment!

Warranty details must be submitted within 30 days of purchase to be valid.

You have two choices to validate your warranty: You may either fill out the online warranty here or send in the warranty card that was included with your ionizer. If warranty details are not received by AlkaViva within 30 days then the warranty period is limited to 1 (one) year.

 

AlkaViva Lifetime Warranty (limited)
Please print this to keep for your records

Warranty Owner Information
Please note: AlkaViva reserves the right to not accept incompleted forms.


First Name:    Last Name: 
Address:  
Address 2:  
City: 
State: Zip/Postal Code:
Phone #:
E-Mail:
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Please Check Model:                  
Date of
Purchase:
Order Number: 
   
Serial Number (located on back of ionizer): 
Where Ionizer was Purchased (please specify in space provided)
 Online:   From AlkaViva Distributor: 
 In Store:   Other: 
 

In order to obtain service, you are required to have a Return Authorization Number (RMA). Please call (775) 324-2400/Option 2


Warranty: The warranty on AlkaViva ionizers begins on the original purchase date. The warranty covers all electric ionizer parts (not accessories) and 100% of labor costs in the first 5 years. After the first 5 years, the purchaser is responsible for any labor costs. The warranty covers defects in materials and manufacture. Damage caused by misuse, neglect, improper installation, mishandling and/or environmental damage, including but not limited to, mineral buildup due to hard water or high levels of iron, poor source water quality, infestation or electrical surges are expressly excluded. Repair or replacement will be at the final discretion of AlkaViva.
It is a condition of the AlkaViva LifeTime Warranty (Limited) that you agree to replace the filter cartridge no less than every twelve (12) months. Using any filters other than those manufactured by AlkaViva will void your warranty.


Limits and Exclusions: There are no express warranties except as listed above. The warrantor is not responsible for incidental or consequential damage; for damages arising out of the use of any unauthorized attachment; or for damages resulting from the use of the product with a defective water faucet. This warranty does not cover repairs caused by customer neglect or by failure to stop the mineral build-up including, but not limited to calcium/iron in hard water areas. If using untreated well water, it is always the customer's responsibility to pretreat so it is safe and suitable for use with an ionizer. All express and implied warranties, including the warranties of merchantability and fitness for particular purpose, are limited to the applicable warranty period. Repair and/or replacement will be at the final discretion of AlkaViva.

January 2013 | V-1.4